Shipping Policy

Last Updated: August 7th, 2024

At Goomba Grows, we are dedicated to ensuring that your order reaches you promptly and in excellent condition. Please review our shipping policy for detailed information on our shipping procedures and options.

Order Processing

  • Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Order Verification: All orders are subject to verification and approval before shipping. We will contact you if additional information is required to process your order.

Shipping Methods and Delivery Times

  • Standard Shipping: Delivery typically takes 3-7 business days.

  • Expedited Shipping: Delivery typically takes 1-3 business days.

  • International Shipping(when applicable): Delivery times vary by destination. Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.

Shipping Rates

  • Shipping charges for your order will be calculated and displayed at checkout based on the weight, dimensions, and destination of the items in your order.

  • Free standard shipping may be available on orders over a specified amount (before taxes and after discounts). Please check our website or contact customer service for current promotions.

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier's website using the tracking number provided.

Shipping Restrictions

  • We currently ship to addresses within the United States. Please check our website or contact customer service for a list of countries we ship to.

  • We do not ship to P.O. Boxes or APO/FPO addresses.

International Shipping

  • Duties and Taxes: International orders may be subject to import duties and taxes (including VAT), which are incurred once the shipment reaches your destination country. Goomba Grows is not responsible for these charges if they are applied and are your responsibility as the customer.

  • Customs Clearance: International shipments may experience delays due to customs clearance procedures. Please contact your local customs office for more information.

Lost or Damaged Shipments

  • If your order is lost or damaged in transit, please contact our customer service team at goombagrowshelp@gmail.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and, if necessary, send a replacement order or issue a refund.

Changes and Cancellations

  • Once an order has been processed and shipped, it cannot be changed or canceled. If you need to make changes or cancel your order, please contact our customer service team as soon as possible.

We appreciate your business and strive to provide the best shipping experience for our customers. If you have any questions or concerns about our shipping policy, please contact us at goombagrowshelp@gmail.com.

Thank you for choosing Goomba Grows.